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20/20 Undercover Investigation on Repair Shop Fraud and Dishonesty

December 10, 2019 - Latest News
20/20 Undercover Investigation on Repair Shop Fraud and Dishonesty



September 12, 2014 — A 20/20 undercover investigation into repair shops reveals some shops scamming customers and charging for unnecessary repairs, however, NJGCA member Sam Shah was found to be the only honest and forthright mechanic to be visited.

24 thoughts on “20/20 Undercover Investigation on Repair Shop Fraud and Dishonesty

robsmusic68

we had a nj mechanic charge us 800.00 ran a wire from the battery to the fuel pump

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midnight runner

I have yet to find an honest auto mechanic either in a dealership, tire shop, auto mechanic shop, oil changing shop

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fish.d.303

It's theft…they should be charged!!!!!

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Dryer Machine

Firestone is the worst place to go. They overcharge on everything

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Logan

The funny thing is that they are only sorry for getting caught. How come their city don’t fined or closed them down??? That’s the only way they will understand!

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Mike F

It's funny how everyone thinks used car salesman are the worst. These shysters are 10 notches below used car salesman. The common practice is they do it in case you don't notice and if you do, I they can simply refund you. But most people just agree with whatever the mechanic says and that's how they get away with it. This will only stop if it is prosecuted for what it is – – theft.

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FrequencyOo

I didn’t know Commisioner Gordon was a mechanic

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lasix77

One day I took my car for an oil change and tire rotation since I have the same 4 tires and won't be able to tell whether the mechanic will rotate my tires or not I marked the front 2 tires with a star on each one, took the car to the dealer and when they brought it back to me they the service adviser told that they did the oil change, the tire rotation, and the multipoint inspection and that my car is good to go. I checked the stars on the front 2 tires, and they were there, they did not rotate the tires although they charged me $ 20 for it, I went back to the service advisor and told him he said how you would tell they didn't rotate your tires? I said I had marked the tires and the marks are still there at front tires, they did not get moved to the rear, he went and asked the technician who claimed that he did the rotation. When the service advisor checked the cameras at the shop, it showed clearly that the technician was lying, the service advisor apologized, took the car back into the shop to rotate the tires, and gave a free oil change.

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Justin Walker

There mechanic at first was stupid. Rob people or theres the door. He's a crook

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Florida Man

If you have an IQ over 100, you can fix just about anything on your vehicle by watching a YouTube video on it.

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Thomas Click

I went to Midas muffler, they told me a new serpitene belt was needed was 170.00, belt 22.00 $ time to change it 15 min. I did it myself
never go there again…

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Dave

"Most mechanics are honest" not true at all. I'd say to find an auto shop that is 100% honest is extremely rare. I'll never bring my car to a mechanic after every experience I've ever had being bad and them attempting to rip me off every time… YouTube and a small investment of tools has saved me thousands of dollars. 🙂

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Scope Analogy

If you came in with it all loose

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D B

They are mechanic salesmen.

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Charles Gerety

Keep exposing these assholes. 👍

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Epifanio Chacon

Mmmmmmm all this show me one concusion;;the Owner bussiness beneficiary.and the pusher.

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phantommanass

The mechanic looks like he used to be a lawyer in New Mexico.

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Ismael Garrido

Come on is no regulation on this shit we work on shops where we are force to do it even if you don’t like it we have to meet a quota because our supervisors are hungry for more their bonuses depending on it and we are push to the limit to up sell every single customer and if we don’t do it we lost our jobs same shit every where Firestone Goodyear wherever we operate the same way the best protection is to read your owner manual and if is not there don’t do it educate yourself that is all

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Roy Faust

Hey 20/20, why not talk to a real mechanic? One who knows the real reason for labor charges. You are just finding a weak mined mechanics and spinning the truth. Yes there are a lot of criminals in the auto service industry, but some of your accusations are just BS.

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Stan wedle

While on the road, check your own engine oil level. Some station mechanic's will hold their thumb on the dipstick then show that you are one quart low. Overfilling the oil could blow out a seal, possibly ruining your engine. Mechanic's use to put an alka-selzer tablet in the battery shorting it out, so they can sell you a new battery.

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Shane H

The female mechanic is absolutely correct!men in todays society (18-35) know absolutely nothing about cars and many other things!

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Shane H

Well I'd definitely go to the first mechanic again!

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Jim B

Absolutely correct in saying “The men if today know very little about cars” . Yes, we are few and far between. The majority of young men today want to drive their car into a shop and have someone fix it for them. Be prepared to be taken advantage of. Not all, but some mechanics will hose you good.

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Miguel Sandoval

Yooooo that guy charged me for the same dam thing lol

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